Principal Software Escalation Engineer
Core
Principal R&D escalation engineer providing 4th level support, proactive monitoring, and root cause analysis for pCloud's distributed privilege management services.
Role type
Principal Software Escalation Engineer
Builds
Scalable, fault-tolerant, high-load distributed systems for modern privilege services
Domain
Cybersecurity / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Python debugging, API and microservices concepts, serverless technologies, advanced troubleshooting, root cause analysis, AWS and Cloud Computing concepts, monitoring tools (Datadog, Prometheus, Grafana)
Preferred skills
Experience with serverless technologies
Technologies
Python, AWS, Datadog, Prometheus, Grafana
Responsibilities
Define and sharpen proactive monitoring capabilities, serve as 4th level support for R&D cases, reconstruct and debug issues from the field, drive projects to improve support processes, write technical tutorials and articles, monitor and improve availability and performance of production services
Seniority
Principal, hands-on IC
