Senior Technical Support Engineer
Core
Senior Technical Support Engineer solving complex technical and integration problems for Veriff's largest customers, driving cross-team initiatives, and shaping technical direction.
Role type
Senior Technical Support Engineer (SRE-adjacent)
Builds
Identity verification platform services and tools
Domain
Fintech / Identity Verification
Deliverable
client delivery | infrastructure
Required skills
API troubleshooting (REST, webhooks), observability tools (Grafana), complex SQL queries, incident management, root cause analysis, technical documentation, automation scripting
Preferred skills
TypeScript, Python, Postgres, ReactJS, CI/CD pipelines, JIRA, Confluence, GitHub, application integration
Technologies
Grafana, JIRA, Confluence, GitHub, REST, webhooks, TypeScript, Python, Postgres, ReactJS, SQL
Responsibilities
Conduct research, diagnosis, and troubleshooting for system and service problems; replicate reported issues and write detailed bug reports; escalate unresolved issues and document standardized solutions; handle crises during feature failures or downtime; participate in on-call rotation and lead production incidents; develop and report on key metrics using custom reports and SQL queries; take responsibility for technical designs of new services and tools; optimize and automate repetitive tasks; gather feature requests for stakeholders.
Seniority
Senior, hands-on IC with mentorship responsibilities
