NMS ServiceNow Software Designer (IT Software Developer 2) (Government)
Core
Design, develop, and integrate ServiceNow solutions for network management systems and government operations.
Role type
Senior ServiceNow Software Designer (IT Software Developer 2)
Builds
ServiceNow instances, integrations with Cisco NSO/GOTS, automation scripts, and compliance artifacts.
Domain
Government IT / Network Management / Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise, REST/SOAP API integration, database schema design (MariaDB), security hardening (DISA STIG/SCAP), automation scripting (Ansible, Python, Terraform, PowerShell), system performance tuning, Root Cause Analysis (RCA), SDLC/Agile/Scrum processes
Preferred skills
ServiceNow Certified System Administrator, cross-platform integration (Windows/Linux/Android), Java/Perl/JavaScript development, Juniper/Cisco experience
Technologies
ServiceNow, RHEL, Windows, MariaDB, Cisco NSO, GOTS, Ansible, Python, Terraform, PowerShell, REST, SOAP, IntegrationHub, MID Server
Responsibilities
Deploy and administer ServiceNow on RHEL/Windows; design integrations using APIs and IntegrationHub; implement security controls and RMF authorization artifacts; automate deployments via scripting; monitor performance and build dashboards; troubleshoot complex system issues and perform RCA; create technical documentation and support training.
Seniority
Senior, hands-on IC
