Principal, Enterprise Integration (Technical Engineer)
Core
Principal Technical Support Engineer solving complex, cross-platform technical problems and improving the reliability of Ingram Micro's digital ecosystem.
Role type
Principal, hands-on IC technical support engineer
Builds
Durable product, platform, and operational improvements; AI-assisted troubleshooting workflows
Domain
Enterprise IT, Cloud Operations, SRE, Technical Support
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
distributed systems debugging, cloud operations, SRE practices, incident management, root cause analysis, automation design, observability, technical leadership, cross-functional influence, mentoring
Preferred skills
enterprise commerce platforms, cloud-native architectures, microservices, event-driven integrations, distributed tracing, Python/PowerShell scripting, AI-assisted support engineering
Technologies
Azure, AWS, Datadog, Splunk, Application Insights, REST APIs, microservices
Responsibilities
Lead technical investigations and root cause analysis for major incidents; Define diagnostic standards and reusable investigation patterns; Partner with Engineering and SRE to improve platform reliability; Design and validate AI-assisted troubleshooting capabilities; Mentor Senior and Lead Technical Support Engineers; Establish monitoring and alerting requirements
Seniority
Principal, hands-on IC