Senior Site Reliability Engineer

## About the role - Collaborating closely with engineering teams on building and enhancing tooling and automation solutions for faster resolution of issues impacting SLO's and averting incidents altogether when possible. - Collaborating with the customers to understand their pain points around supportability and SLO attainment and formulate strategies for addressing recurring issues in a sustainable way. - Communicate on a deeply technical level and be the single point of contact for interfacing with enterprise customers for handling service escalations and driving the issues to resolution. - Ability to design and implement any changes to service telemetry for the automation to consume if it is not already available. - Enhancing customer facing experience by proactive alerting based on utilization, trends, resource health, etc. - Analyze data and provide operational insights into customer experience to design and product teams, so that we can design features with supportability in mind. - Embody our culture and values. ## Requirements - 6+ years technical experience in software engineering, network engineering, or systems administration OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration OR Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration. - These requirements include, but are not limited to the following specialized security screenings: - 4+ years of experience running large scale cloud services. - 2+ years of operational experience in improving Service Reliability, Availability and Performance. - Understanding of Observability and MELT implementation patterns for large-scale services. - Experience in Logic Apps and authoring Jupyter Notebooks. - Experience in analyzing, troubleshooting, and automating root cause analysis and mitigation of incidents impacting large-scale distributed systems. - Systematic problem-solving approach, coupled with effective communication skills and a sense of curiosity. - Ability to deal with the ambiguity associated with working in a fast-paced environment. - Influencing the product architecture and roadmap to make sure the customer-experienced supportability is always a key consideration when evolving the product.