Technical Escalations Engineer 2 (Network Monitoring) - EMEA
Core
Senior expert troubleshooting complex network monitoring escalations, leading high-stakes technical calls, and mentoring support teams to resolve critical customer challenges.
Role type
Senior IC Technical Escalations Engineer (Network Monitoring)
Builds
High-impact solutions for customer network visibility and platform stability
Domain
Observability, Security, Cloud Networking, Infrastructure
Deliverable
client delivery
Required skills
Deep network troubleshooting expertise, System-level administration (Linux, Windows, MacOS), Container orchestration (Docker, Kubernetes), eBPF, API/CLI usage, YAML/JSON configuration, Mentoring and knowledge sharing, Strategic problem solving
Preferred skills
Experience with Zendesk/Jira/Confluence, Familiarity with Datadog or similar observability platforms
Technologies
Linux, Windows, MacOS, Docker, Kubernetes, eBPF, SNMP, Cloud Network Monitoring, Network Path, YAML, JSON
Responsibilities
Investigate complex escalations and lead high-stakes technical calls, Run office hours and mentor the Global Support Engineering team, Partner with Engineering and Product to identify gaps and advocate for customers, Build tooling and automations to streamline debugging, Become the go-to expert on Network Monitoring
Seniority
Senior, hands-on IC