Director of Workflow Engineering
Core
Architect AI-native workflows and automation on the ServiceNow platform to power global operations and connect AI recommendations to action.
Role type
Director of Workflow Engineering (ServiceNow)
Builds
Operational workflows, platform logic, and configurations for enterprise service management and real-time operations.
Domain
Enterprise Service Management (ITSM) / AI Operations / Cloud Infrastructure
Deliverable
production ML models | product features | infrastructure
Required skills
ServiceNow architecture and development, workflow design and scaling, integration engineering (APIs, webhooks, event-driven), platform governance and risk management, engineering leadership, SDLC discipline.
Preferred skills
ServiceNow certifications, ITIL, cloud platforms (AWS, Azure), automation credentials.
Technologies
ServiceNow, Predictive Intelligence, NowAssist, CI/CD pipelines, CMDB, cloud providers, monitoring platforms.
Responsibilities
Own architectural direction and development standards for ServiceNow workflows; Design and scale operational workflows and platform logic; Implement and govern Now Platform capabilities including AI features; Build automation and orchestration patterns integrating with AI-driven runbooks; Develop integrations between ServiceNow and monitoring/cloud/CI/CD systems; Own the workflow engineering roadmap to reduce manual toil and enable AI orchestration.
Seniority
Director, strategic leadership with hands-on architectural ownership
