Director of Workflow Engineering
Core
Architect AI-native workflows and automation on the ServiceNow platform to enable real-time operational execution and connect AI recommendations to action for global products and services.
Role type
Director of Workflow Engineering (ServiceNow)
Builds
Operational workflows, platform logic, configurations, and automation/orchestration patterns integrating AI-driven runbooks and intelligent operations.
Domain
Enterprise Service Management (ITSM) + AI/ML + Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
ServiceNow architecture & development, workflow design & scaling, integration engineering (APIs, webhooks, event-driven), platform governance & risk/compliance, cross-functional leadership, AI orchestration patterns.
Preferred skills
ServiceNow certifications, ITIL, cloud platforms (AWS, Azure), automation credentials.
Technologies
ServiceNow (Now Platform, Predictive Intelligence, NowAssist), ServiceNow modules (Incident, Change, Problem, Request), CI/CD pipelines, CMDB, monitoring platforms, cloud providers.
Responsibilities
Own architectural direction and development standards for ServiceNow workflows; Design and scale operational workflows supporting real-time execution; Implement and govern Now Platform AI capabilities; Build automation patterns integrating with AI-driven runbooks; Develop integrations between ServiceNow and monitoring/cloud/CI/CD systems; Own the workflow engineering roadmap to reduce manual toil and accelerate outcomes.
Seniority
Director, hands-on IC with leadership responsibilities