Senior Architect - ServiceNow
Core
Design and implement enterprise-grade ServiceNow ITOM solutions, including event ingestion, correlation, and operational intelligence, to ensure end-to-end transparency and embed AI capabilities for operational efficiency.
Role type
Senior ServiceNow Solution Architect (ITOM)
Builds
Scalable ITOM solutions, event management platforms, and AI-driven operational intelligence systems
Domain
IT Operations Management (ITOM) / ServiceNow Platform
Deliverable
production ML models | product features
Required skills
ServiceNow ITOM modules (Visibility, Health, Event Management), CMDB architecture, Service Mapping, event correlation, system integration, AI/ML concepts in IT operations, HAM and SAM integration, agile project management
Preferred skills
Full Stack Development, ITIL Foundation, Project Management certification
Technologies
ServiceNow, ServiceNow AI features, AIOps platforms, cloud platforms, monitoring tools
Responsibilities
Design holistic solution designs aligning business requirements with specifications, ensure security and stability of solutions throughout the lifecycle, drive CMDB data quality and governance strategies, architect scalable event ingestion and correlation solutions, define integrations with monitoring tools and external data sources, embed AI capabilities and intelligent automation into ITOM solutions
Seniority
Senior, hands-on IC
