Junior Customer Service Specialist (Thai Speaker)
Core
Deliver high-quality customer support via phone, email, and chat for Swarovski's global business services, handling inquiries, complaints, and online order requests.
Role type
Junior Customer Service Specialist
Builds
Customer support interactions and order management processes
Domain
Retail / eCommerce
Deliverable
client delivery
Required skills
Multichannel communication, conflict resolution, product knowledge, order management, data privacy compliance, knowledge base contribution
Preferred skills
eCommerce business knowledge, SAP experience
Technologies
Outlook, Microsoft Teams, Word, Excel, SAP
Responsibilities
Handle incoming contacts and follow up on existing cases; Resolve queries and complaints by identifying causes and explaining solutions; Advise customers on product information and promotions; Assist with online order requests (placement, cancellation, refunds, exchanges); Maintain sensitive information in compliance with GDPR; Contribute to the internal knowledge database
Seniority
Junior, entry-level IC