Customer Service Advisor - 3-6M Contract
On-site
Core
First point of contact for customers, assisting with product advice and resolving order issues across live chat, phone, email, and social media.
Role type
Customer Service Advisor
Builds
Customer experience and order resolution for global ecommerce brands
Domain
Ecommerce / Retail
Deliverable
client delivery
Required skills
Written communication, Verbal communication, Multichannel support, Product knowledge, Team collaboration
Responsibilities
Engaging with customers daily in a polite, professional manner; Working towards achievable department targets while maintaining high level quality; Collaborate with team members and different departments to enhance overall customer service; Utilise ongoing training to deepen product knowledge and deliver top-notch service.