German - Customer Service Advisor
Core
First point of contact for customers across multiple channels, assisting with product advice and resolving order issues.
Role type
Customer Service Advisor
Builds
Customer support interactions via live chat, phone, email, and social media
Domain
Digital commerce / E-commerce
Deliverable
client delivery
Required skills
Written and verbal communication in English and German, product knowledge, multi-channel support, target achievement
Preferred skills
Willingness to learn, professional demeanor, teamwork
Responsibilities
Engaging with customers daily in a polite, professional manner; assisting with product advice and general service queries; collaborating with team members and departments to enhance service; utilizing ongoing training to deepen product knowledge
Seniority
Individual Contributor
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