IT Operations Centre Manager 24/7
Core
Senior operational leader accountable for real-time health, stability, and performance of technology services during 24/7 shift periods, managing incidents and major disruptions.
Role type
Senior IC IT Operations Centre Manager (24/7)
Builds
Real-time stability of critical technology services for retail operations
Domain
Retail IT Operations / Service Management
Required skills
Major Incident Management, ITIL 4 practices, shift leadership, supplier management, monitoring tools, ITSM tooling
Preferred skills
High-pressure decision-making, stakeholder communication, continual improvement
Technologies
Dynatrace, Splunk, Grafana, ServiceNow ITOM, ServiceNow
Responsibilities
Lead the IT Command Centre team on shift, manage major incidents and escalations, oversee monitoring tools and event management, supervise supplier performance, oversee change and release windows, communicate with stakeholders and leadership.
Seniority
Senior, hands-on IC
