Job
Core
Lead and develop the Operations Support team, ensuring 24/7 coverage, resolving complex incidents, and driving platform stability.
Role type
Senior IC Operations Support Team Lead
Builds
Production platform stability and operational reliability
Domain
IT Operations / DevOps / Cloud Engineering
Required skills
Team leadership, incident management, root-cause analysis, troubleshooting, automation, cross-team collaboration, mentoring, monitoring, process improvement
Preferred skills
AWS, Docker/Kubernetes, Windows/Linux environments, scripting, configuration management, Infrastructure as Code, database troubleshooting, Salesforce troubleshooting
Technologies
AWS, Docker, Kubernetes, Linux, Windows, monitoring tools, log aggregation tools, configuration management tools, IaC tools
Responsibilities
Leading and guiding the Operations Support team, organizing workload for 24/7 coverage, escalating and resolving high-priority incidents, monitoring live services, coordinating incident resolution, identifying automation opportunities, collaborating with Dev/Infra/Security teams, mentoring junior engineers
Seniority
Senior, hands-on IC with leadership responsibilities
