Manager, SMB Sales Engineering
Core
Lead, coach, and develop a team of SMB Sales Engineers to provide technical sales support, solution design, and training for Field Sales, Call Center, and Business Customer Care teams.
Role type
Manager, SMB Sales Engineering
Builds
Repeatable solutions for SMB segments (retail, healthcare, hospitality) and sales-enablement resources
Domain
Telecommunications, Broadband, Networking, SMB Sales
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and coaching, Technical solution design, Sales enablement and training development, Performance management, Cross-functional collaboration, Technical discovery and presentation
Preferred skills
CompTIA Network+, Cisco CCNA, Meraki, MEF certifications, CRM and case-management platform experience
Technologies
DOCSIS, fiber, PON, FTTx, 5G/LTE, SD-WAN, managed routers, firewalls, switches, Wi-Fi, SIP, IPTV, Microsoft 365
Responsibilities
Lead, coach, and develop a team of SMB Sales Engineers; Oversee technical sales support for Field Sales, Call Center, and Business Customer Care teams; Develop and deliver technical training and sales-enablement content; Provide technical leadership across Sparklight's SMB product portfolio; Establish and track performance measures for the Sales Engineering function
Seniority
Manager, hands-on leadership
