EverHealth - Customer Success Manager (Remote, US)
Core
Drive customer growth, satisfaction, and product loyalty for healthcare practices by managing service delivery, adoption, and revenue expansion across the EverHealth SaaS portfolio.
Role type
Senior Customer Success Manager (Healthcare SaaS)
Builds
End-to-end business management software, embedded payment acceptance, and customer experience applications for healthcare providers.
Domain
Healthcare / SaaS
Required skills
Service delivery project management, program management, SaaS account management, stakeholder relationship management, adoption strategy, upsell/cross-sell identification, product workflow optimization
Preferred skills
Healthcare industry experience, deep understanding of EverHealth platforms (DrChrono, iSalus, CollaborateMD, Updox, MDTec), process improvement methodologies
Responsibilities
Facilitate problem-solving and build relationships to enable customer growth; monitor product usage to drive MRR and identify upsell opportunities; develop individual success plans for portfolio adoption and loyalty; act as an expert on EverHealth platforms to close process gaps and improve success metrics.
Seniority
Mid-level, hands-on IC
