EverHealth -Digital Customer Success Manager (Remote, US)
Core
Manage customer success and adoption for EverHealth SaaS platforms in the health services industry, driving growth and satisfaction.
Role type
Customer Success Manager (SaaS)
Builds
EverHealth digital and mobile applications for Home & Field Services, Health Services, and Wellness industries
Domain
Health Services / SaaS
Deliverable
product features
Required skills
service delivery project management, program management, SaaS account management, customer relationship management, adoption strategy, upsell and cross-sell identification, process improvement
Preferred skills
healthcare industry experience, deep understanding of technology and products
Responsibilities
Build relationships with internal and external stakeholders to enable customer growth and loyalty; Monitor customer usage to drive adoption and identify revenue opportunities; Develop individual success plans for customers; Identify best product workflows to close process gaps and improve success metrics
Seniority
Mid-level, hands-on IC
