KEY ACCOUNT MANAGER ESTRATÉGICO - Puebla
Core
Manage and develop a portfolio of strategic clients linked to Scotiabank, ensuring profitable growth, retention, and satisfaction while transitioning new accounts from the sales team.
Role type
Senior Key Account Manager (Strategic Accounts)
Builds
Strategic client relationships and revenue growth for Fiserv's payment solutions
Domain
Fintech, Payments, Banking, B2B
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, revenue growth, cross-sell/up-sell, stakeholder relationship building, business acumen, commercial planning, risk management, pipeline forecasting, performance analysis
Preferred skills
Payments and acquiring, corporate banking, e-commerce and omnichannel, financial products and payment solutions, portfolio management, commercial and financial indicators, Microsoft Office, Excel, PowerPoint, Outlook, Teams, SharePoint, CRM, Power BI
Responsibilities
Administer and develop a portfolio of strategic accounts transferred by the sales force; Drive growth, revenue, profitability, and retention of assigned accounts; Develop long-term relationships with decision-makers and relevant stakeholders; Identify opportunities for cross-sell, up-sell, and portfolio expansion; Understand the business, needs, and strategy of each client in depth; Design and execute growth commercial plans per account; Receive and manage the commercial relationship of new accounts once closed by the Hunter team; Maintain a close relationship with Scotiabank commercial stakeholders related to their portfolio; Act as the first commercial point of contact for needs, critical situations, or escalations; Coordinate with different internal areas to ensure comprehensive attention and solution to the client; Follow up on commercial commitments and ensure timely closure of relevant topics; Identify risks of customer loss, volume decrease, or deterioration in the relationship, and develop recovery plans; Keep the opportunity pipeline updated and generate a reliable commercial forecast; Prepare account performance analysis and information to support decision-making; Represent Fiserv with professionalism and a consultative vision in front of strategic clients.
