Studentische Aushilfe im Team Kundenbindung (m/w/d)
Core
Support the Customer Retention CX team in processing and pre-selecting escalations, including complaints to the management board, winback cases, and churn prevention.
Role type
Student assistant in customer retention and complaint management
Builds
Customer retention processes and complaint handling workflows for the Techem Group
Domain
PropTech / Building services / Customer Experience
Deliverable
client delivery
Required skills
Pre-selection of escalations, legal correspondence support, customer contact management, process improvement implementation
Preferred skills
Customer Experience, complaint management, process optimization
Technologies
MS-Office (Excel, Outlook)
Responsibilities
Support the CX team in handling and pre-selecting escalations; Assist external lawyers with ongoing court proceedings; Initiate and correspond with customers (written and phone); Contribute to deriving and implementing process improvements from customer requests
Seniority
Student
