Studentische Aushilfe im Team Kundenbindung (m/w/d)
Core
Support the Customer Retention CX team in processing and pre-selecting escalations (complaints to management, winback cases, churn prevention) and assist external lawyers with ongoing court proceedings.
Role type
Student assistant (Customer Retention)
Builds
Customer retention processes and legal support workflows
Domain
Utilities / Building Services / Customer Experience
Deliverable
dashboards & analysis
Required skills
German (fluent), MS Office (Excel, Outlook), customer orientation, structured work, fast learning
Preferred skills
Interest in customer experience, complaint management, process optimization
