Manager, Global Central Operations- Remote
Core
Manager of Global Central Operations ensuring objectives, principles, values, mission and foundation are represented with Global partners and supporting Global operational activities focused on company-wide operational goals.
Role type
Manager, Global Central Operations
Builds
Operational excellence, continuous improvement, and alignment of global workflows with internal SOPs
Domain
Healthcare operations / Medical Records
Deliverable
dashboards & analysis
Required skills
SLA management, change management oversight, stakeholder engagement, process improvement, data/digital initiatives support, regulatory compliance (HIPAA), workforce management, problem-solving, documentation management
Preferred skills
Medical Records experience, management experience, Microsoft Suite (Visio, CRM, Power BI, Workday), CRIS certification
Technologies
Microsoft Suite, Visio, CRM, Power BI, Workday
Responsibilities
Provide support to Global partners' leadership teams to ensure they become SMEs; Ensure accountability and support of Global partners in meeting their SLAs; Work closely with onshore Central Operations leadership to align global workflows with internal SOPs; Respond to escalated client/requester/interdepartmental issues; Support the Director of Central Operations to establish SLAs, monthly production targets, OT parameters, and workforce management responsibilities; Identify, analyze, and problem solve areas of opportunity related to operational excellence; Partner with internal and Global stakeholders to support automation, digital transformation and process improvement initiatives; Ensure Global partners have adequate access to essential applications/reporting
Seniority
Manager
