Manager Contract & Customer Data
Core
Accountable owner for the integrity, quality, and governance of Contract Master and Customer Master data, leading data operations and process improvement.
Role type
Manager, Data Governance & Operations
Builds
Reliable data supporting reporting, member access, rebates, and business operations
Domain
Healthcare / Data Operations
Deliverable
dashboards & analysis
Required skills
Data governance, Data quality management, Contract administration, Membership operations, Process optimization (Lean/Six Sigma), SQL, Power BI, Team leadership
Preferred skills
Contract configuration, Pricing management, Roster management, Healthcare industry experience, GPO experience
Responsibilities
Own end-to-end stewardship of Contract and Customer Master data; Establish and maintain data governance standards and controls; Oversee member onboarding, eligibility, and contract tracking; Implement preventive controls and exception management processes; Lead, coach, and develop the data operations team; Analyze and improve cross-functional processes using Lean, PDCA, and DMAIC.
Seniority
Manager, hands-on leadership