Deputy Manager_WPA_Pune
Core
Lead Workforce Administration activities, drive operational excellence, and ensure high-quality service delivery within agreed service levels for a global telco shared services organization.
Role type
Senior HR Operations Manager (Workforce Administration)
Builds
HR operational transactions, workforce administration processes, and employee lifecycle services for Vodafone Group and partner markets.
Domain
Telecommunications / Shared Services / HR Operations
Required skills
HR Operations leadership, workforce administration, team management, stakeholder management, process improvement, automation, audit readiness, data privacy compliance, SAP SuccessFactors, service level management
Preferred skills
Master's degree, experience in service delivery environments, experience with global processes and transformation programmes
Technologies
SAP SuccessFactors, HR case management platforms
Responsibilities
Lead and support HR Operations team members in the delivery of workforce administration processes; Ensure standard operating procedures are created, maintained, and regularly updated; Manage workload and resource allocation to achieve agreed service level targets; Implement and maintain a robust quality framework and support internal and external audit requirements; Drive continuous improvement, process re-engineering, automation, and digitalisation initiatives; Ensure compliance with data privacy, governance, and control requirements, including GDPR and SOX standards.
Seniority
Senior, hands-on IC with team leadership
