Partner Success Manager
Core
Build and lead a new Partner Success function in APAC to support high-value partners, drive retention, and enable growth through strategic enablement and relationship management.
Role type
Senior IC Partner Success Manager (new function builder)
Builds
Partner success capabilities, onboarding/migration programs, and strategic partner enablement in the APAC region
Domain
SaaS, cloud marketplace, MSP ecosystems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Partner success, customer success, account management, stakeholder influence, complex problem solving, SaaS/cloud/MSP ecosystem experience, data-driven decision making
Preferred skills
AI-powered solutions experience, predictive partner experience design
Technologies
AI-powered solutions, partner health metrics
Responsibilities
Act as a trusted advisor to anticipate partner needs and drive satisfaction/retention; Guide partners to maximize value through tailored insights and best practices; Work cross-functionally with Sales, Support, Operations, and Vendor teams; Identify risk signals and coordinate resolution of escalations; Lead onboarding, migration, and strategic programs for high-value partners; Use partner health metrics to prioritize actions and inform business strategy
Seniority
Senior, hands-on IC with function-building mandate