Technical Account Manager
Core
Own the post-sales technical relationship for key clients in the ad tech industry, driving efficiency and business value by helping clients leverage IAS solutions and optimizing workflows.
Role type
Senior Technical Account Manager (Ad Tech/SaaS)
Builds
Client success, operational efficiency, and AI-driven workflow improvements
Domain
Digital media, ad tech, and media measurement
Deliverable
client delivery
Required skills
Technical account management, SLA management, workflow automation, AI/automation implementation, contract interpretation, cross-functional collaboration, client communication, analytical troubleshooting
Preferred skills
Experience with major social platforms (Meta, TikTok, YouTube), operating in undefined roles
Technologies
AI tools, IAS platform, digital media environments
Responsibilities
Serve as main technical point of contact for key clients; monitor and manage partner-specific technical support operations to meet SLAs; audit internal processes to identify and implement AI-driven automation; monitor client health and flag anomalies; deliver training sessions to upskill client teams; gather client feedback for Product and Engineering; partner with internal stakeholders to support account growth and resolve escalations
Seniority
Senior, hands-on IC