Senior End User Support
Core
Provides advanced technical assistance for corporate applications, devices, telephony, and unified communications to ensure reliable business operations.
Role type
Senior End User Support Engineer
Builds
Maintains reliable IT systems and resolves incidents/outages for business users
Domain
Corporate IT / Desktop Support / Unified Communications
Deliverable
client delivery
Required skills
hardware troubleshooting, software installation and configuration, incident management, vendor coordination, documentation, scripting (PowerShell/VBScript)
Preferred skills
Microsoft Endpoint Configuration Manager, Active Directory, software deployment, iOS troubleshooting, audio-visual systems, IP printing
Technologies
Lenovo workstations, Cisco phones, Microsoft Teams, iOS, Microsoft Endpoint Configuration Manager, Active Directory, PowerShell, VBScript
Responsibilities
Identify and resolve recurring application, hardware, and connectivity issues; install, configure, and repair workstations and peripherals; troubleshoot unified communications and video-conferencing systems; coordinate incident and outage resolution; document technical issues and procedures; collaborate with vendors and internal teams
Seniority
Senior, hands-on IC