Microsoft Teams Operations Analyst
Core
Manage and maintain Microsoft Teams, voice infrastructure, and audio/visual conference room systems to ensure optimal end-user experience and service availability.
Role type
Unified Communications Engineer (Microsoft Teams, Telephony, AV)
Builds
Production support for Microsoft Teams, Zoom, and telephony platforms; maintenance of conference room systems.
Domain
Financial Services / Unified Communications / Telephony
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Teams administration, telephony infrastructure management, audio/visual equipment troubleshooting, incident management, change management, vendor management, budget estimation, process improvement
Preferred skills
Experience in highly regulated environments, team leadership, automation development
Technologies
Microsoft Teams, Zoom, Operator Connect, Direct Routing, SBCs, Microsoft Teams Rooms (MTR), Poly, Cisco codecs
Responsibilities
Troubleshoot hardware and software issues for telephony and Teams systems; perform preventative maintenance on AV and telephony equipment; manage vendor relationships and service contracts; oversee critical incidents and drive service restoration; participate in change management and risk assessment; support new construction and renovation projects for AV/telephony needs.
Seniority
Mid-level, hands-on IC
