People Support Specialist - Tour of Duty Associate (Military Veteran or Military Spouse)
Core
Serve as a first point of contact for team members to resolve HR-related questions regarding benefits, payroll, timekeeping, and policies via phone, chat, and email.
Role type
People Support Specialist (HR Shared Services)
Builds
Internal HR support services for team members
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
Customer service, problem resolution, verbal and written communication, Microsoft Office proficiency, multitasking, troubleshooting, critical thinking, adaptability, confidentiality handling
Preferred skills
HRIS experience (Workday, ServiceNow, Salesforce), benefits/payroll/onboarding support, help desk or contact center experience, system navigation
Responsibilities
Resolve team member inquiries on benefits, payroll, and HR policies; troubleshoot system access issues; support onboarding and benefits enrollment; manage and prioritize incoming service requests; perform follow-up outreach to confirm resolution; identify process improvement opportunities; assist with HR communications and special projects; partner with subject matter experts for complex concerns