HR Services Contact Center Associate
Core
Handles inbound/outbound calls, faxes, and emails to process pay and HR transactions for Home Depot associates and managers.
Role type
HR Service Center Contact Center Associate
Builds
Transactional support for employee pay and HR issues
Domain
Retail / Human Resources
Deliverable
client delivery
Required skills
transaction processing, issue identification, escalation, call handling, document processing
Preferred skills
case management application experience, bilingual Spanish, probing questions
Technologies
Case Management application
Responsibilities
Handle incoming calls, identify and document issues, process transactions, escalate issues to Tier II, support organization changes
Seniority
Entry-level, individual contributor
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