Fixed Term Associate - HR Help Center Coordinator
Core
Provides functional support in the HR Help Center by processing associate inquiries and resolving Tier 1 cases via HRIS and ticketing tools.
Role type
HR Help Center Coordinator
Builds
HR service delivery for associates
Domain
Human Resources / Contact Center Operations
Deliverable
client delivery
Required skills
HRIS tools (Workday, SAP, PeopleSoft), Case Ticketing Tools (Salesforce, Service Now, Siebel), Amazon Connect, Gsuites, analytical skills, customer focus
Preferred skills
Psychology or Business Administration degree, relevant work experience
Technologies
Workday, SAP, PeopleSoft, Salesforce, Service Now, Siebel, Amazon Connect, Gsuites
Responsibilities
Process associate concerns and inquiries via HRIS Tool, HR Case Ticketing Tool and Telephone Platform; Handle and resolve Tier 1 cases within agreed timeline; Coordinate and assign Tier 2 cases to appropriate HR functions; Provide logistics/administrative assistance in department or organization wide programs/events; Discuss personal development plan with line manager and provide progress updates.
Seniority
Entry-level / Associate