Technical Account Manager - RHEL
Core
Deliver strategic technical and architectural guidance along with hands-on support to key customers to optimize their Red Hat infrastructure.
Role type
Senior Technical Account Manager (TAM)
Builds
Customer success and retention for Red Hat enterprise solutions
Domain
Enterprise Open Source / Linux / Cloud
Deliverable
client delivery
Required skills
Red Hat Enterprise Linux system administration, troubleshooting, enterprise architecture, hardware vendor experience, project management, technical mentoring, technical reviews
Preferred skills
Ansible, upstream open source involvement
Technologies
Red Hat Enterprise Linux, Ansible, Kubernetes, container technologies
Responsibilities
Proactively identify and address technical risks, develop solutions for complex challenges, provide hands-on support, collaborate on escalations, conduct technical reviews, mentor junior members, develop best practices, conduct account reviews, work on customer site connecting to systems
