Technical Account Manager (Red Hat Enterprise Linux)
Core
Provide proactive technical guidance and advisory services to enterprise customers to optimize Red Hat Enterprise Linux (RHEL) environments, troubleshoot complex issues, and drive root cause analysis.
Role type
Senior Technical Account Manager (RHEL)
Builds
Trusted customer relationships and long-term platform adoption for enterprise RHEL environments
Domain
Enterprise Open Source / Linux Systems Administration
Deliverable
client delivery
Required skills
RHEL administration, troubleshooting, and performance tuning; Linux kernel diagnostics and root cause analysis; storage technologies and filesystems; Red Hat Satellite; Red Hat Identity Management (IdM/IPA); Red Hat Directory Server (RHDS); Red Hat High Availability (Pacemaker); Red Hat Ansible Automation Platform
Preferred skills
Advanced troubleshooting of RHEL kernel, storage, filesystem, and performance issues; Hands-on experience with RHDS, IdM/IPA, Satellite, and Pacemaker clusters; Red Hat Certified Engineer (RHCE)
Technologies
Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Identity Management, Red Hat Directory Server, Red Hat High Availability, Red Hat Ansible Automation Platform
Responsibilities
Perform technical reviews to proactively identify and prevent issues; Develop and support the implementation of solutions for complex technical challenges; Understand customers' technical infrastructures, hardware, processes, and offerings; Perform investigations and respond to online and phone support requests; Manage customer cases and maintain clear and concise case documentation; Develop and maintain a TAM Engagement Plan; Engage with Red Hat's field teams and customers to ensure a positive product experience; Partner with Engineering, Product Management, and Sales teams to debug and resolve issues; Contribute to the development of best practices and internal training materials; Travel to visit customers, partners, conferences, and other events as needed
Seniority
Senior, hands-on IC
