Technical Support Engineer |||
Core
Diagnose and resolve complex technical issues for enterprise customers using Redis Enterprise Software across cloud and on-premises environments.
Role type
Senior IC Technical Support Engineer
Builds
Customer support solutions and internal documentation for Redis Enterprise
Domain
Database / Distributed Systems / Cloud Infrastructure
Deliverable
client delivery
Required skills
Root cause analysis, Linux/Unix administration, TCP/IP networking, scripting/programming, performance analysis, cloud/on-premises environment management
Preferred skills
NoSQL databases (Redis), container orchestration (Kubernetes), generative AI tools for troubleshooting
Technologies
Redis Enterprise, Kubernetes, Cloud Platforms, Linux/Unix
Responsibilities
Reproduce and resolve complex software issues, provide root cause analysis, analyze performance questions across data paths, manage critical customer escalations, collaborate with engineering teams, participate in product testing and upgrades
Seniority
Senior, hands-on IC
