Partner Acceleration Lead
Core
Senior Partner Acceleration Lead serving as a trusted advisor to strategic partners in the SEAK region to ensure engagement, maximize program value, and deliver mutual customer experiences.
Role type
Senior IC partner relationship and support lead
Builds
Strategic partnerships between Red Hat and enterprise software partners
Domain
Enterprise open source software, cloud computing, DevOps
Deliverable
client delivery
Required skills
relationship management, technical partner support, support escalation management, success planning, partner enablement, risk assessment, stakeholder advocacy, documentation creation
Preferred skills
technical enterprise software background, Open Source development model knowledge, Fortune 500/1000 company experience
Technologies
Linux, cloud computing, container, Kubernetes, case management solutions
Responsibilities
Establish trusted advisor relationships with partner stakeholders; act as post-sales point of contact; develop success plans with KPIs; educate partners on product lifecycle and support best practices; interface with internal support, sales, and engineering teams; onboard strategic partners to technical support; manage critical support escalations; conduct service reviews; drive corrective actions; assess partner risks; generate references and case studies.
Seniority
Senior, hands-on IC
