Territory Services Manager
Core
Territory Services Manager serving as a representative of Red Hat Services within customer account teams to develop and present solutions supporting customer business and technical goals.
Role type
Senior field services sales professional
Builds
Consulting and training solutions aligned to customer outcomes
Domain
Enterprise open source software (Linux, cloud, container, Kubernetes)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
consultative selling, professional services delivery, executive relationship management, services sales cycle management, commercial negotiation, SoW development, RFX response, revenue forecasting, cross-functional team leadership
Preferred skills
knowledge of Red Hat or competitive technologies, understanding of customer business impact (financial, supportability, scalability, repeatability), best practices documentation
Technologies
Linux, cloud, container, Kubernetes
Responsibilities
Attend or host regular meetings with customers to build relationships; Analyze, strategize, and assist in developing roadmaps within customers; Build relationships with account-level stakeholders to increase influence; Develop partner relationships extending beyond existing customers; Develop relationships with key customer stakeholders to grow bookings and revenue; Actively participate in account planning and strategy sessions; Coordinate and help facilitate discovery sessions to capture customer goals, challenges, and opportunities; Help solve customer problems and work closely with Sales, SSP, SA, and GPS Architects; Lead Services team responses to customer requirements and guide internal business process to gain necessary approvals for creating services proposals; Negotiate Services pricing, project costs, and terms; Ensure timely and proper handover of projects to Services Delivery teams; Work closely with strategic business partners to identify complementary solutions; Provide accurate and consistent revenue and booking forecasts; Document best practices in the sales and delivery process.
Seniority
Senior, hands-on IC