Designated Support Engineer - RHEL
Core
Provide high-level technical support and troubleshooting for Red Hat customers via web and phone, aligning support priorities with customer needs.
Role type
Senior IC Linux Support Engineer
Builds
Customer support solutions and troubleshooting guides
Domain
Enterprise Linux and Open Source
Deliverable
client delivery
Required skills
Linux system administration, troubleshooting and debugging, technical diagnostics, Japanese (executive), English (executive)
Preferred skills
Linux containers, container orchestration (Kubernetes), cloud services (AWS, Azure, GCP), Ansible and YAML, Linux scripting, change management
Technologies
RHEL, Kubernetes, AWS, Azure, GCP, Ansible, YAML
Responsibilities
Perform technical diagnostics and troubleshoot customer issues, consult with engineering teams to guide solutions, contribute to the global Knowledge Management System, meet with customers to align support priorities
Seniority
Senior, hands-on IC