Technical Support Engineer, AMER West
Core
Deliver technical support for the Argo open-source platform and Akuity's enterprise solutions, helping customers troubleshoot issues and adopt GitOps practices.
Role type
Technical Support Engineer (Kubernetes/GitOps)
Builds
Support processes, documentation, and customer success for the Argo ecosystem
Domain
Cloud Native Computing, Kubernetes, GitOps
Deliverable
client delivery
Required skills
Kubernetes troubleshooting, Argo CD administration, GitOps concepts, CI/CD pipeline familiarity, root cause analysis, systems thinking
Preferred skills
Argo Workflows/Events/Rollouts administration, AWS/Azure/GCP experience, EKS/AKS/GKE management
Technologies
Kubernetes, Argo CD, Argo Workflows, Argo Events, Argo Rollouts, AWS, Azure, GCP, EKS, AKS, GKE
Responsibilities
Troubleshoot and resolve customer issues via chat, forums, GitHub, and phone; diagnose and escalate complex technical problems; improve support playbooks and systems; contribute to documentation updates
Seniority
Mid-level, hands-on IC