Technical Support Engineer, AMER West

RemoteFull-time2026-07-17 → 2026-11-10

Remote

Core

Deliver technical support for the Argo open-source platform and Akuity's enterprise solutions, helping customers troubleshoot issues and adopt GitOps practices.

Role type

Technical Support Engineer (Kubernetes/GitOps)

Builds

Support processes, documentation, and customer success for the Argo ecosystem

Domain

Cloud Native Computing, Kubernetes, GitOps

Deliverable

client delivery

Required skills

Kubernetes troubleshooting, Argo CD administration, GitOps concepts, CI/CD pipeline familiarity, root cause analysis, systems thinking

Preferred skills

Argo Workflows/Events/Rollouts administration, AWS/Azure/GCP experience, EKS/AKS/GKE management

Technologies

Kubernetes, Argo CD, Argo Workflows, Argo Events, Argo Rollouts, AWS, Azure, GCP, EKS, AKS, GKE

Responsibilities

Troubleshoot and resolve customer issues via chat, forums, GitHub, and phone; diagnose and escalate complex technical problems; improve support playbooks and systems; contribute to documentation updates

Seniority

Mid-level, hands-on IC

About Akuity

Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix’s acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate ap