Technical Support Engineering
Core
Provide deep technical guidance and authoritative support to customers for Cast AI's autonomous Kubernetes and cloud infrastructure platform.
Role type
Senior Technical Support Engineer (Kubernetes & Cloud)
Builds
Cast AI automation platform for Kubernetes and cloud environments
Domain
Cloud-native infrastructure, Kubernetes, AI operations
Deliverable
client delivery
Required skills
Kubernetes administration and troubleshooting, Linux/Unix fundamentals, distributed containerized environments, public cloud provider support (AWS/Azure/GCP), complex technical problem diagnosis, written and verbal communication
Preferred skills
CKA or CKAD Certification, Terraform Certification, Cloud Architect Certification
Technologies
Kubernetes, Linux/Unix, AWS, Azure, GCP, Cast AI
Responsibilities
Serve as primary subject matter expert delivering deep technical guidance to customers, troubleshoot and resolve complex technical issues, own customer issues from intake through resolution, document and share knowledge via internal bases and guides, provide mentorship to junior team members, participate in on-call rotation for critical after-hours assistance
Seniority
Mid-to-Senior, hands-on IC