Technical Support Engineer - II (Cloud)
Core
Provide high-touch technical support and mentorship for customers running AI workloads on CoreWeave's Kubernetes-powered HPC cloud infrastructure.
Role type
Senior IC Technical Support Engineer (Cloud)
Builds
CoreWeave's Kubernetes HPC cloud platform for AI labs, startups, and enterprises
Domain
Cloud Infrastructure / High-Performance Computing (HPC) / AI
Deliverable
client delivery
Required skills
Kubernetes, Linux system administration, networking, load balancing, storage volumes, observability, HPC, mentoring, troubleshooting, process improvement
Preferred skills
CKA certification, training and coaching experience, cross-time-zone collaboration
Technologies
Kubernetes, Grafana, Linux
Responsibilities
Mentor team members on technical skills and troubleshooting; review tickets for QA and provide coaching; develop and deliver training sessions; investigate and resolve complex customer-impacting issues; design troubleshooting best practices; refine support workflows and playbooks; serve as technical escalation point; create knowledge-sharing resources.
Seniority
Senior, hands-on IC with mentorship responsibilities
