AVP - Business Analyst Manager - Production Operations L2
Core
Lead Level 2/3 production support and incident management for advisor- and client-facing financial platforms, ensuring operational stability and translating operational data into executive insights.
Role type
Senior IC manager of production operations and business analysis
Builds
Production support stability, incident resolution, and operational readiness for client-facing platforms
Domain
Financial services / Wealth management / Production Operations
Required skills
Incident and problem management, Change governance, Team leadership, ServiceNow administration, SQL, Excel, Executive communication, Root cause analysis, SLA management
Preferred skills
Financial services domain knowledge, Distributed team management, Lean Six Sigma, ITIL Foundation, Disaster Recovery planning, AI tooling for efficiency
Technologies
ServiceNow, Dynatrace, SolarWinds, AlertSite, SQL, Excel, Confluence, Jira, Kafka
Responsibilities
Lead L2/L3 triage and escalation for client-facing applications; Manage distributed onshore/offshore support team; Participate in CAB change governance; Build operational reporting and analytics; Conduct post-incident reviews and drive continuous improvement.
Seniority
Senior, hands-on IC with management responsibilities