Production Operations Manager
Core
Lead production operations and Tier 3 support for AT&T's Flagship app and backend platforms, ensuring business-critical capabilities for millions of customers.
Role type
Senior IC Production Operations Manager with team leadership
Builds
Production reliability, incident management processes, operational dashboards, and automation tools
Domain
Telecommunications / Digital Platforms / Cloud-Native
Required skills
Incident management, Release management, Hands-on code debugging, SQL, Scripting, Observability, AI adoption, Automation, Cross-functional leadership, Service-level objective definition
Preferred skills
Mobile app support (iOS/Android), SRE principles, Modern observability platforms
Technologies
CI/CD pipelines, Microservices, Cloud-native applications, SQL, Scripting, Observability tools
Responsibilities
Lead and develop the Tier 3 Operations team for 24x7 production support; Manage production deployments, feature flags, and launch readiness; Lead major incident response and operational decision-making; Conduct hands-on technical investigations and propose code fixes; Design and maintain operational dashboards and diagnostic tools; Define and execute an AI and automation roadmap; Partner with Product, Engineering, QA, DevOps, and SRE; Provide executive communications and risk management.
Seniority
Senior, hands-on IC with team leadership
