Production Troubleshooting & Incident Expert
Core
End-to-end ownership of complex production incidents in a mission-critical banking environment, driving resolution across multiple systems and engineering teams.
Role type
Senior IC production troubleshooting and incident management expert
Builds
Stability and recovery of mission-critical banking applications, services, and integrations
Domain
Banking / Financial Systems / Distributed Systems
Required skills
Root cause analysis, distributed system debugging, incident command, cross-system transaction tracing, log analysis, observability, stakeholder coordination, high-pressure decision making
Preferred skills
Banking domain experience, microservices architecture knowledge, Kubernetes, SQL investigation
Technologies
Kubernetes, Cloud, On-Prem, APIs, SQL, Monitoring tools, Tracing, CI/CD (via careerplan.io/jobs/A9-002-9E-077-production-troubleshooting-incident-expert-at-finubit)
Responsibilities
Build technical pictures of incidents and identify root causes, follow transaction flows across multiple systems, perform advanced debugging using logs and metrics, identify technical stakeholders and assign actions, communicate status to C-level management, verify full production recovery
Seniority
Senior, hands-on IC