Client Success Manager, Services
Core
Maintain and expand GSMA's Industry Services client base by driving revenue, retention, and service adoption through trusted relationships and strategic account management.
Role type
Senior Client Success Manager (Account Management & Revenue Generation)
Builds
Data and industry solutions for telecoms, insurance, fintech, and government organizations
Domain
Telecommunications and Data Services
Required skills
Account management, revenue generation, cross-sell/upsell strategy, stakeholder management, CRM proficiency, data analysis, customer onboarding, renewal management
Preferred skills
Experience in telecoms/technology/data services, analytical mindset, commercial awareness
Responsibilities
Achieve revenue targets for repeat business and new cross-sell/upsell/referral revenue; manage end-to-end renewal process and forecast outcomes; build trusted relationships with key stakeholders to map decision-making processes; guide customers through onboarding and deliver training; analyze usage data to identify at-risk accounts and growth opportunities; foster customer advocacy through testimonials and case studies; gather customer insights to drive product enhancements.
Seniority
Senior, hands-on IC