Director, Global and US Loyalty
Core
Transform the Levi's RedTab loyalty program into a brand-led growth engine for 50M+ global members and own US loyalty strategy/performance.
Role type
Director, Global & US Loyalty
Builds
Global and US loyalty programs, member experiences, and operational frameworks
Domain
Retail / Apparel / Consumer Goods
Deliverable
product features
Required skills
Loyalty strategy design, program architecture, loyalty economics, customer lifetime value, cross-functional leadership, stakeholder management, commercial judgment, KPI framework design
Preferred skills
MBA, experience in retail/apparel/consumer industries
Technologies
CRM systems, digital product platforms
Responsibilities
Define global loyalty strategy and value proposition; manage US loyalty operations and performance; partner with Finance/Analytics on loyalty economics; lead global governance and regional alignment; define end-to-end member experience; build and scale new benefits and partnerships
Seniority
Director, strategic leadership & execution