Manager, Sales Operations
Core
Leading the Japan Global Commercial Operations (GCO-R) team to ensure operational excellence, strong customer support, and effective execution of bookings, revenue, and cash-related activities.
Role type
Manager, Sales Operations
Builds
Operational support for Sales, Service, and customers; revenue execution and cash management
Domain
Commercial Operations / Sales Operations
Required skills
People management, KPI monitoring, quote-to-cash process management, cross-functional partnership, operational reporting, process optimization, risk management, resource planning, regulatory compliance
Preferred skills
ERP/CRM system knowledge, automation initiatives, global strategy alignment
Responsibilities
Lead daily Japan GCO-R operations; Establish expectations and drive KPI achievement for quotations, order booking, invoicing, and renewals; Oversee commercial activities supporting bookings, revenue, and cash; Develop and motivate employees through coaching and performance management; Partner with Sales, Service, Finance, and other stakeholders to align priorities; Ensure workload management, resource planning, and business continuity; Provide operational reporting and KPI analysis; Lead continuous improvement and automation initiatives; Represent Japan GCO-R in global strategy discussions; Ensure compliance with policies and regulations
