HR Operations Representative - Tier 1
Core
First point of contact for HR-related inquiries within the Colleague Services center, providing Tier 1 support via phone, chat, and email to manage day-to-day HR queries across the employee lifecycle.
Role type
Tier 1 HR Operations Representative
Builds
Accurate HR data processing and efficient resolution of employee issues
Domain
Human Resources / Shared Services
Deliverable
dashboards & analysis
Required skills
Customer service, HRIS databases, Microsoft Office Suite, data entry accuracy, policy interpretation, multi-channel communication, prioritization, confidentiality
Preferred skills
Call center experience, Human Resources/Psychology/Business Administration background, additional languages, Workday, ServiceNow