Field Service Supervisor (LCMS) - MD/DC
Core
Lead, mentor, and develop a team of field service engineers to ensure exceptional service delivery and operational excellence for customers.
Role type
Field Service Supervisor (Leadership & Operations)
Builds
Field service operations and customer support for scientific instruments
Domain
Life Sciences / Instrumentation / Field Service
Deliverable
client delivery
Required skills
Team leadership and mentorship, Service operations coordination, Complex troubleshooting oversight, KPI and performance management, Customer relationship management, Regulatory and safety compliance, Workforce planning and scheduling, Technical resource support
Preferred skills
Experience managing schedules and parts inventory, Revenue objective management, Cross-functional partnership, Continuous improvement initiatives, Technical trend analysis
Technologies
Instrument performance reports, Field representative documentation, Diagnostic data
Responsibilities
Lead, mentor, and develop a team of field service engineers; Coordinate daily service operations and ensure timely issue resolution; Oversee complex troubleshooting and repair of advanced systems; Monitor and manage service KPIs, performance metrics, and quality standards; Build and maintain strong customer relationships; Ensure compliance with safety protocols, regulatory requirements, and quality systems; Partner with cross-functional teams to support operational goals; Drive continuous improvement initiatives to enhance service delivery; Support workforce planning, scheduling, and territory management