Sr Manager, Customer Service (Order Fulfillment)
Core
Lead and develop a customer care organization focused on order entry, order fulfillment, and complaints resolution to deliver exceptional service and operational excellence.
Role type
Senior Manager, Customer Service (Order Fulfillment)
Builds
Customer care organization and service delivery processes
Domain
Life Sciences / Healthcare / Customer Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership (40-50+ reports), stakeholder management, process improvement, budget management, KPI tracking, CRM/ERP systems, project management, change management, SLA management
Preferred skills
Commercial and accounting knowledge, automation initiatives, digital transformation trends
Technologies
CRM systems, ERP platforms, Microsoft Office suite
Responsibilities
Guide and develop customer care organization, implement strategic initiatives to enhance customer experience, manage operational budgets, lead transformational projects, manage large teams through supervisors and team leads
Seniority
Senior, hands-on IC