GTS Engineer II
Core
Maintain and optimize enterprise systems and infrastructure, providing hands-on technical support for end-users and workplace technology.
Role type
Systems Administrator II (IT Support)
Builds
Reliable IT environment and user productivity
Domain
Enterprise IT / Workplace Technology
Deliverable
client delivery
Required skills
Hardware troubleshooting, software installation, OS support (Windows/Mac), network connectivity troubleshooting, incident management, documentation, onboarding/offboarding support
Preferred skills
Root-cause analysis, SLA management, audit participation, business continuity planning
Technologies
Windows OS, Mac OS, LAN/WLAN, virtualization, cloud platforms, enterprise applications
Responsibilities
Provide hands-on technical support for end-user devices and workplace technology; Troubleshoot and resolve hardware, software, and connectivity issues; Support employee onboarding, offboarding, and workstation deployment; Maintain accurate IT documentation and inventory; Coordinate with specialist IT teams for infrastructure issues.
Seniority
Mid-level, hands-on IC