Sr Customer Service Representative (French)
Core
Provide exceptional support to internal and external customers throughout the customer lifecycle, handling order management, quotations, invoicing, administration, and master data maintenance.
Role type
Senior Customer Service Representative (Shared Service Center)
Builds
Customer service operations and data accuracy for global customers
Domain
Life Sciences / Healthcare / Chemicals
Deliverable
client delivery
Required skills
Order management, Quotation processing, Invoicing, Master data maintenance, Escalation handling, CRM/ERP system proficiency, KPI/SLA tracking, Process improvement, Training support, Cross-functional collaboration
Preferred skills
ERP/CRM platform experience, Multinational/SSC environment experience, Continuous improvement project experience
Technologies
Microsoft Office, CRM, ERP
Responsibilities
Manage customer inquiries and complex requirements accurately; Handle escalations and coordinate with partner functions; Process and follow up on customer requests per established procedures; Maintain high data accuracy and quality; Meet daily, weekly, and monthly KPIs and SLAs; Review customer service reports and take appropriate action; Identify opportunities to improve efficiency and process effectiveness; Support training material development and onboarding of new team members.
Seniority
Senior, hands-on IC