Team Leader for AMS Service Support Coordinator Team
Core
Lead a Customer Service team to deliver exceptional support across order management, quotations, and administration, fostering excellence and building customer loyalty.
Role type
Team Leader, Customer Service Operations
Builds
Customer support processes and team capabilities
Domain
Life Sciences / Healthcare / Chemicals
Deliverable
product features
Required skills
People management, team development, cross-functional collaboration, process improvement, analytical decision-making, performance metrics management, stakeholder relationship building, project management, organizational time management
Preferred skills
Shared services environment experience, ERP systems (SAP, Oracle), Business Administration degree, additional languages
Technologies
Microsoft Office suite (Excel, PowerPoint, Outlook), ERP systems (SAP, Oracle)
Responsibilities
Oversee daily operations of the customer service team, facilitate resolution of complex customer needs, implement strategic initiatives to enhance customer experience, monitor key performance metrics, develop team members through coaching and mentoring, collaborate cross-functionally with Finance, Logistics, Sales, and Marketing
Seniority
Mid-level, hands-on IC with leadership responsibilities