Customer Service Representative
Core
Process and fulfill customer orders, manage accounts, and resolve issues for Life Sciences clients.
Role type
Customer Service Representative (Order Management)
Builds
Order fulfillment and account management for Life Sciences Solutions
Domain
Life Sciences / Shared Services Center
Deliverable
product features
Required skills
order processing, account management, CRM system usage, problem solving, multitasking, written communication, verbal communication, prioritization, Microsoft Office
Responsibilities
Process and follow up fax/written/web orders, initiate creation/modification of customer accounts, follow up order process from entry to fulfillment, check Hold stop codes, meet daily/weekly KPI metrics, liaise with sales/warehouse/finance teams
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